Customer Service, Sales & Marketing

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Total Results: 16

In this seminar, business professionals will explore how to navigate social settings to maximize relationship building and represent their brand and organization in the best possible way.

To get the most impact from your employees, consider Fox Valley Technical College and its range of customized training and seminars in the area of call, contact and customer care center skills. Three proven training approaches recommended by employers are Critical Core Skills for a High Performance Workplace, Call Center Customer Service Repair/Troubleshooting Focus and Call Center Customer Service Sales Focus.

Focus on understanding how one's attitude and communication affects people. Participants will work to understand the factors involved in identifying attitudes and developing communication techniques to improve attitudes and responses. Role-play and real-life work situations will be used.

Focus on how to build strong customer relationships to grow your sales, generate repeat business and referrals, and build long-term, loyal customers.

Learn on-the-go sketching techniques designed to strengthen communication with clients, contractors, and suppliers in this seminar. Interior designers use sketches to provide another method of communicating and sharing ideas with others. When your ideas are understood, trust is gained, which allows creative freedom and flexibility.

The service industry is projected as a growth sector for years to come; however, competition will continue to threaten food service, leisure, tourism and hospitality businesses that don't invest in training. Fox Valley Technical College provides courses and customized training in areas including lodging, food and beverage, meeting planning, tourism and recreation.

Solidify your value proposition and align products/services with meeting customers' needs, wants or jobs to be done. Identify current and potential customer segments, and learn to identify customers based on the 80/20 Principle to your marketing resources while driving sales and profits. Explore and develop your marketing channels and create customer service strategies.

Proactive Selling introduces upselling and cross-selling communication techniques and practices. Skills and content are geared for inbound call and non-sales audiences.

Marketing professionals have a resource to enhance skills in two critical areas: new product development and product management. Our customized training options are available to identify strategic growth opportunities for new products or to guide organizations through the marketing planning process from a product perspective.

Sales Fundamentals is a training series that teaches participants the essential pieces of a structured, consultative sales approach. In this 18-hour series, we will explore a 7-step process for sales: prepare, build rapport, explore, make the offer, resolve objections, close the sale, and after the sale follow-up/follow-through.