Trainings

Explore lean and continuous improvement approaches that are changing government and public sector agencies by reducing waste, improving service levels, optimizing processes and delivering performance improvement. Each session focuses on tools and techniques that apply to any work process and integrate specific case studies relevant to public service organizations.

The curriculum will provide a foundation for understanding the nuances in the Public Records Law regarding disclosure of different types of records, the authority to charge fees, the obligation to effectively respond to requests for records, drafting effective communications to record requestors designed to protect the interests of the custodian and the governmental authority, applying the balancing test analysis and other details of the Public Records Law.