Trainings

Compose complete sentences, avoid common spelling errors and select precise words. If you write memos, letters, proposals, or other internal or external messages, you will benefit from the fun, relaxed way in which the basics of grammar are presented.

Addresses the fundamental tasks of a successful crisis negotiator. Prepares you to work as part of a coordinated negotiation team and handle a variety of crisis situations including those involving hostage takers, barricaded subjects, and potential suicide victims.

Designed to enable students to communicate with Spanish speaking individuals during police contacts while focusing on officer safety, this class will prepare the student r to perform police duties using limited Spanish such as vehicle contacts, gaining verbal control of subjects when needed, and assessing medical emergencies. The course includes arrest commands, the ability to recognize danger words commonly used by Spanish speaking attackers, the Spanish translation for the Miranda Warnings and Standard Field Sobriety Tests.

Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers'needs, voice control, taking messages and using voice mail.