Trainings

Teaches leaders how to communicate quickly, transparently, and effectively during emergencies, controversies, or public relations crises. When a crisis occurs, how an organization responds can make or break public trust. Participants will work through real-world case studies and develop their own crisis communication plan. Audience: Business leaders, government officials, nonprofit directors, public safety, healthcare, and schools.

Compose complete sentences, avoid common spelling errors and select precise words. If you write memos, letters, proposals, or other internal or external messages, you will benefit from the fun, relaxed way in which the basics of grammar are presented.

Addresses the fundamental tasks of a successful crisis negotiator. Prepares you to work as part of a coordinated negotiation team and handle a variety of crisis situations including those involving hostage takers, barricaded subjects, and potential suicide victims.

Teaches participants the fundamentals of media relations, including how to pitch stories, write press releases, craft clear messages, respond to crisis situations, and develop relationships with journalists. Participants will also practice interviews, plan a news conference, learn how to handle media inquiries effectively, and build public trust through strategic storytelling. This workshop helps police, fire, emergency personnel, healthcare and government members effectively communicate with the media. Audience: Police officers, firefighters, emergency medical personnel, healthcare and government leaders.

Helps participants develop confidence and clarity when speaking in front of an audience. In this hands-on workshop attendees will learn techniques for reducing nerves, structuring a speech, engaging listeners, and handling Q&A sessions effectively. Live practice sessions with constructive feedback are included. Anyone looking to improve their public speaking skills is welcome to register.

Social media is a powerful tool for first responders—but are you using it effectively? This training helps police, fire, EMS responders enhance their social media presence, engage with the community, and manage crisis communication online. Participants will learn best practices for content creation, real-time updates, and handling public comments while maintaining professionalism and transparency. The training also includes a review of your agency’s current social media channels with tailored feedback and strategies for improvement. Audience: Police officers, firefighters and emergency medical personnel.

Designed to enable students to communicate with Spanish speaking individuals during police contacts while focusing on officer safety, this class will prepare the student r to perform police duties using limited Spanish such as vehicle contacts, gaining verbal control of subjects when needed, and assessing medical emergencies. The course includes arrest commands, the ability to recognize danger words commonly used by Spanish speaking attackers, the Spanish translation for the Miranda Warnings and Standard Field Sobriety Tests.

Focusing on scenarios commonly encountered in the field, participants will engage in interactive training that emphasizes how to effectively, and safely, overcome language barriers in common law enforcement situations.

Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers'needs, voice control, taking messages and using voice mail.